Our Commitment to You
Trix Rosen was known for her passion for capturing and sharing the beauty of the world with her audience. We are dedicated to providing you with stunning, high-quality physical photographs signed and numbered by Trix Rosen that bring joy and inspiration to your home. Your complete satisfaction is our priority. If you have any questions or concerns, our friendly customer support team is here to assist you.
Return Policy
Unfortunately, we do not offer refunds.
Exchange Policy
You may exchange your purchase within 30 days of the original purchase date. To initiate an exchange, please contact our customer support team at trix@trixrosen.com . Please note that you will be responsible for the return shipping costs. We will ship the replacement artwork to you at our expense, provided it is available and not sold out.
Exchange Process:
1. Customer Contact: The customer should reach out to our customer support team via email to initiate an exchange request.
2. Verification: Our customer support team will verify the customer’s order details and the reason for the exchange.
3. Return Authorization: If an exchange is approved, the customer will receive a return authorization number and instructions for returning the product.
4. Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service.
5. Replacement Shipping: Once we receive the returned product, we will inspect it and then ship the replacement product at our expense.
Important Notes:
1. Condition of Returned Items: To be eligible for an exchange, the returned item must be in its original condition, undamaged, and be packaged as well as the original shipping.
2. Processing Time: Please allow 7-10 business days for your exchange to be processed once we receive the returned item.
3. Lost or Damaged Returns: We recommend using a trackable shipping method to ensure the safe delivery of your return. We are not responsible for lost or damaged returns.
4. Sold-Out Items: If the desired replacement artwork is sold out, we will notify you and offer alternative options.
5. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will provide you with a return shipping label and arrange for a replacement.
If you have any questions or concerns, please reach out to our customer support team.
